This Privacy Policy outlines how Frequency Wellness collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring the privacy of your information and complying with New Zealand's Privacy Act.
When you book an appointment or complete our online forms, we may collect your name, email address, phone number, and other relevant personal details.
For some bookings, we may request further information, such as your medical history or other details necessary for your treatment.
Information is collected when you interact with our booking system or complete any forms on our website.
We use Cliniko for managing bookings, client information, invoicing, and payments. Cliniko is a trusted third-party provider based in Australia that processes and stores your personal data in accordance with its privacy policies.
To manage your booking, process payments, and provide you with the necessary treatment and services.
To send you appointment confirmations, invoices, and important updates regarding your booking.
To comply with legal obligations and respond to any legal requests or disputes.
Your data is managed, processed, and stored by Cliniko. By using our services, you consent to this data processing arrangement.
We do not share your personal information with any other third parties for marketing or other purposes unless required by law.
Your personal information is stored and processed by Cliniko in Australia.
We and our third-party providers take reasonable precautions to protect your personal data from loss, misuse, or unauthorized access.
Under the New Zealand Privacy Act:
Our website may use cookies to improve user experience and manage sessions during booking. These cookies do not track personal information beyond your session or usage for functional purposes.
You can adjust your browser settings to refuse cookies. However, this may affect your ability to use certain features of our website.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:
Frequency Wellness
Email: info@frequenywellness.co.nz
Phone: (09) 817-6772